Frequently
Asked
Questions

Do Well is differentiated from other clinics because of our Treatment Philosophy which is anchored on the fact that we firmly believe everyone deserves a Movement Health Guide, someone that will help them move healthy throughout their life. Our therapists are dedicated to providing a smart assessment, personalized plan of care, manual therapy, and exercise to our clients.

Your initial session is 60 minutes long and your next sessions are generally 30 minutes long with our Physiotherapists. Your initial session is 60 minutes long with your RMT and returning sessions are either 30 or 60 minutes.

Your initial appointment involves a comprehensive assessment of your movement patterns and specific areas relevant to your goals. Following the assessment, your therapist will allocate the remaining session time to deliver the necessary treatments tailored to your individual needs.

While both physiotherapists and registered massage therapists may address musculoskeletal issues, their educational background, scope of practice, and treatment techniques differ. Physiotherapists often have a broader focus on rehabilitation and functional movement, while registered massage therapists specialize in manual manipulation of soft tissues for therapeutic purposes.

Determining whether to see a physiotherapist or a registered massage therapist (RMT) depends on your specific needs and the nature of your symptoms. Here are some general guidelines:

See a Physiotherapist if:

1. Complex Musculoskeletal Issues: If you're dealing with complex musculoskeletal issues, injuries, or conditions that require a comprehensive assessment, physiotherapists can provide a holistic approach to address underlying causes and improve functional movement.

2. Rehabilitation after Surgery: If you've had surgery or a medical procedure and require rehabilitation to regain strength, mobility, and function, a physiotherapist can create a tailored rehabilitation program.

3. Chronic Pain or Conditions: Physiotherapists are well-suited for addressing chronic pain conditions, such as back pain, arthritis, or repetitive strain injuries. They can provide a range of treatments, including exercises, manual therapy, and education.

4. Neurological Conditions: Physiotherapists specialize in treating neurological conditions like stroke, multiple sclerosis, or Parkinson's disease, helping individuals regain and improve their movement abilities.

See a Registered Massage Therapist (RMT) if:

1. Muscle Tension and Pain: If you are experiencing muscle tension, stiffness, or localized pain, a registered massage therapist can use various massage techniques to address these issues.

2. Soft Tissue Injuries: For acute soft tissue injuries, such as strains or sprains, massage therapy can be beneficial in promoting healing, reducing inflammation, and improving flexibility.

3. Maintenance and Preventive Care: Regular massage therapy sessions can be part of a preventive healthcare routine, promoting overall muscle health, flexibility, and reducing the risk of certain injuries.

In most cases, a combination of both physiotherapy and massage therapy may be beneficial, and healthcare professionals often collaborate to provide comprehensive care. It's essential to consult with your primary healthcare provider or seek advice from both professionals to determine the most appropriate course of action based on your specific needs and symptoms.

Your therapist will be able to provide you with an outline and plan with how many visits you may need.

Unfortunately, we will not be able to tell you when your benefits are about to run out. We don’t have access to your benefits information due to privacy, but you are able to access this information by contacting your extended health insurance company directly.

We accept ICBC cases, please make sure you have all your information with you. Unfortunately we do not accept Worksafe cases.

Yes, we do direct billing to all major third party service providers.

To ensure smooth scheduling and out of consideration for our therapists' time, we kindly request cancellations or rescheduling be made at least 24 hours before your session. Any changes made within 24 hours may incur a cancellation fee.